Operational Bulletins 2024

O027/2024 - Improving your Disputes Processing Experience
At Cuscal, we recognise the challenges you¿ve faced with the current Visa disputes processing experience. 

O026/2024 - Update to Cuscal Banking target go-live date and Banking Administrator Form
We are reaching out to provide you with an update on the target go live date for the new Cuscal Banking application and to ask you to complete and return the Cuscal Banking Administrator User Form.

O025/2024 - Confirmation of Payee Product Pricing Approach
As part of the Confirmation of Payee (CoP) initiative, we have updated the product summary document to outline our revised pricing approach and applicable fees

O024/2024 - Eftpos ¿ Chemist Warehouse transactions and associated interchange fees.
Eftpos identified an issue with the interchange fees that were applied to eftpos Chemist Warehouse transactions between July 2021 and May 2023.

O023/2024 - Decommissioning of Osko TDF
Australian Payments Plus (AP+) is decommissioning the use of the Osko Transaction Data Feed (TDF) from Thursday, 17 October 2024.  

O022/2024 - Cuscal Service changes this public holiday
Selected Cuscal Services will be unavailable in ACT, NSW, SA, & QLD during the upcoming public holiday on Monday, 7 October 2024.

O021/2024 - NPP Account Reach Survey
You are required to complete and return the NPP Account Reach Survey. The survey contains category information requested in previous years and is now available as an online form.

O020/2024 - 2024 Christmas and New Year Card and Pin Management Services Moratorium
As we approach the holiday season, please be advised of Cuscal's moratorium and closure dates for card and PIN programming, production, and fulfilment during the 2024 Christmas and New Year period.

O019/2024 - Important IPEX Impacts from 23 September 2024
The Australian Payments Network (AusPayNet) has mandated that all domestic High Value Clearing System (HVCS) payments comply with the ISO 20022 message standard from Monday, 23 September 2023. 

O018/2024 - Operational Uplift - Account Testing (BIN Attack) Process Is Now Live
The new Account Testing (BIN Attack) process is live!

O017/2024 - Confirmation of Payee Product Documentation 
As part of the Confirmation of Payee initiative, we have uploaded the product and technical documentation on Cuscal Connect Portal.

O016/2024 - An important reminder about the Online PIN Change API Migration
This Bulletin reminder provides an important update about our Digital Online PIN Change API Service, 

O015/2024 - Operational Bulletin O015/2024 - Quarterly Cheque Data Reporting
The Australian Payments Network (AusPayNet) has requested that Australian Paper Clearing System (APCS) Members report on the cheque volume customers draw every quarter.

O014/2024 - Operational Bulletin O014/2024 - Urgent Reminder To Update BSB Information
We have received a message from the Australian Payments Network (AusPayNet) urgently reminding all Bulk Electronic Clearing System (BECS) Framework Participants to upload and update all current BSB Information.

O013/2024 - Apple introduces new updated Operational Guidelines for Apple Pay
Please be advised that Apple has made changes to key aspects of Apple Pay as part of its Operational Guidelines Review.

O012/2024 - Upcoming planned maintenance of Cuscal Switch, Device Driver and Postilion Office
This Bulletin is a further update to our previous communication regarding the planned maintenance of Cuscal Switch, Device Driver and Postilion Office applications. 

O011/2024 - Apple Functional Mandates for Issuers V3.4 
Please be advised that Apple has mandated changes to Apple Pay and associated services as part of its functional requirements review. 

O010/2024 - Upcoming planned maintenance of NPP database
Please be advised that the NPP database will undergo planned maintenance on Saturday, 15 June 2024. 

O009/2024 - Changes to services on Public Holiday, Monday 10 June 2024
A selection of Cuscal Services will be unavailable during the public holiday

O008/2024 - Update on Cuscal Switch, Device Driver and Postilion Office planned maintenance
This bulletin is an update to our previous communication regarding the planned maintenance for the Cuscal Switch, Device Driver, and Postilion Office.

O007/2024 - eftpos guidance on handling disputes for cardholders who are Bonza customers
This bulletin provides details on guidance provided by eftpos on managing any chargebacks and dispute-related queries, following Bonza's voluntary administration.

O006/2024 - Upcoming planned maintenance of Cuscal Switch, Device Driver and Postilion Office
Please be advised of an upcoming planned maintenance window for Postilion Switch, Device Driver, and Postilion Office.

O005/2024 - Mandatory quarterly cheque data reporting for the quarter ending 31 March 2024
The Australian Payments Network (AusPayNet) has requested mandatory reporting of the quarterly data from Australian Paper Clearing System (APCS) Members on the number of accounts where cheques have been drawn.

O004/2024 - Potential impact from Netflix¿s token provisioning initiative, starting 11 March 2024
This bulletin informs you about an update from Netflix regarding the provisioning of payment cards.

O003/2024 - Urgent Message from ANZ on future DE Payroll Items from South Australian Government
We have received a message from ANZ requesting assistance to communicate a Direct Entry (DE) change to our DE clients, as it may affect incoming payroll credits to your customer accounts.

O002/2024 - Urgent Message from ANZ on South Australian Government Payroll - Change to Direct Entry User IDs (Supplier Numbers)
We have received a message from ANZ requesting assistance to communicate a Direct Entry (DE) change to our DE clients, as it may affect incoming payroll credits to your customer accounts.

O001/2024 - Mandatory quarterly cheque data reporting for the quarter ending 31 December 2023
This bulletin is an updated reminder to all clients to complete the mandatory quarterly cheque statistics reporting for the quarter that just ended.